Зареждане...
Зареждане...
How we collect, use and protect your personal data in accordance with GDPR and Bulgarian legislation.
Welcome to Findly.bg. This Privacy Policy describes how we collect, use, store, share and protect your personal data when you use our booking platform — website, mobile applications and related services (collectively referred to as the "Platform").
Findly.bg is a booking platform connecting guests with hosts and owners of various types of properties — hotels, villas, yachts, cars, tours, events, spaces and flights. We act as an intermediary and process your data in connection with the provision of these services.
By using the Platform, you confirm that you have read and understood this policy. If you do not agree with it, please do not use our services.
The controller of your personal data is:
FINDLY BG Ltd. is registered in the Register of Personal Data Controllers maintained by the Bulgarian Commission for Personal Data Protection (CPDP / KZLD) of the Republic of Bulgaria.
Depending on how you use the Platform, we may collect the following categories of personal data:
We process your personal data for the following purposes:
We process your personal data on the following legal bases under Article 6 of the GDPR:
Our primary servers are located in the EU (SuperHosting.bg, Bulgaria). When a transfer outside the EU/EEA is necessary (e.g. Stripe, Google Analytics, Sentry), we ensure an adequate level of protection through:
We retain data only for as long as necessary:
| Data type | Retention period |
|---|---|
| Account data | Until deletion or 3 years of inactivity |
| Booking data | 5 years (tax obligations) |
| Payment data | 10 years (Bulgarian Accounting Act) |
| Marketing data | Until consent is withdrawn |
| Communications and support | 2 years after last interaction |
| Log files | 12 months |
| Cookies | From session up to 24 months |
After the retention periods expire, data is irreversibly deleted or anonymised.
Under the GDPR and the Bulgarian Personal Data Protection Act you have the following rights:
Right of access (Art. 15)
Obtain confirmation and a copy of your data
Right to rectification (Art. 16)
Request correction of inaccurate data
Right to erasure (Art. 17)
The "right to be forgotten" under certain conditions
Right to restriction (Art. 18)
Restrict processing when contesting accuracy
Right to portability (Art. 20)
Receive your data in JSON/CSV format
Right to object (Art. 21)
Object to legitimate interest processing or direct marketing
Withdrawal of consent
At any time, without affecting past processing
Complaint to the CPDP
If your data protection rights are infringed
To exercise your rights, send a request to privacy@findly.bg.
Findly.bg does not use solely automated decision-making with legal effects (Art. 22 GDPR).
We apply limited profiling for:
You always have the right to request human intervention, to express your point of view, or to contest a decision.
We apply technical and organisational measures:
Findly.bg is not intended for persons under 16 years of age. We do not knowingly collect data from children under 16. If we become aware of such data without valid parental consent, we delete it immediately.
Parents and guardians can contact us at privacy@findly.bg.
We may update this policy periodically. If we make changes, we will notify you via:
Continued use of the Platform after changes means acceptance of the updated policy.
Commission for Personal Data Protection (CPDP / KZLD — Bulgarian Data Protection Authority)
Our team is ready to answer any of your enquiries. Contact us and we will respond within 30 days.